Return, Refund & Exchange Policy
Thanks for shopping at Warp Zone. We hope you absolutely love your new item(s), but if you’re not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days from the day of receipt to return an item(s). To be eligible for a refund, your item(s) must be in the same condition that you received it. Your item(s) needs to have the receipt or proof of purchase if possible.
If you would like to exchange something you have ordered for something else in our online shop, please contact us prior to sending anything back, so that we can see what we can do. In some cases, exchanges may not be possible, and a refund may be the only option. However, we are always happy to hear from you & will do our best to work something out.
Once we receive your item(s), we will inspect it/them and notify you on the status of your refund as soon as possible. If your return is approved, we will initiate a refund to your original method of payment. You will usually receive the credit within 3-5 working days from the day the refund is issued, but this mainly depends on your card issuer's policies.
You will be responsible for paying the return shipping costs, unless we deem the item as faulty upon inspection. In the latter case, we will refund you in full for the return shipping costs incurred, along with the original shipping costs. The original shipping costs are non-refundable for orders you have changed your mind about. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to Return an Order
- Email firstname.lastname@example.org to notify us that you want to return your order & the reasons why.
- Write a quick note stating the reason for return, and pop it with your order. Package it back up and send it to:
58 Tavistock Park
3. Ensure you obtain a proof of postage from the Post Office, just in case anything goes wrong along the way.
If you have any questions on how to return your item to us, contact us via the contact form in the footer, or by emailing email@example.com.